Supervisor’s Toolkit

Date: Tuesday, November 17, 2026 – Thursday, November 19, 2026 (3-Day Program)
Location: Lakehead University Campus
OAPPA Member Fee: $490
Non-OAPPA Fee: $790

Sharpen Your Team’s Leadership: Supervisor’s Toolkit at Lakehead University. Effective leadership across facilities management and operations requires more than technical expertise—it takes practical management tools and a shared commitment to continuous growth.

Supported by OAPPA, Lakehead University is pleased to host the newly redesigned Supervisor’s Toolkit Program. Specifically tailored to the unique challenges of facilities management, this three-day program goes beyond traditional teaching to deliver a structured, hands-on development process designed to foster both personal and professional growth for supervisors at all levels.

Program Overview & Core Modules

The Supervisor’s Toolkit: Nuts and Bolts of Facilities Supervision equips supervisors with pragmatic leadership techniques across seven core modules:

  • Module 1: Supervision, What Is It? | Define effective supervision, identify supervisor roles, and master four key supervisory functions.
  • Module 2: It's More than "Adminis-trivia" | Administer organizational policy, navigate legal considerations, and manage workplace resources.
  • Module 3: Communication, Let's Talk! | Identify communication barriers, demonstrate practical skills, and take charge of effective dialogue.
  • Module 4: If It Weren't for the People | Build and maintain strong workplace relationships and apply strategies for team cohesion.
  • Module 5: Motivation and Performance | Master employee training methods, positive reinforcement, and performance management/evaluation.
  • Module 6: Customer Service Triangle | Understand process, experience, and recovery to enhance service delivery in facilities.
  • Module 7: Leadership—Tools for Success | Transition from managing to leading and leverage your unique leadership style.

 

What Is Included:

The fee includes full 3 days of interactive training, comprehensive course materials, daily breakfast, lunch, and light refreshments. Registration is restricted to the first 25 participants.

Who Can Participate:

This program is built for facilities management professionals, supervisory personnel, and leaders across operations at all levels looking to strengthen their practical management skills. No specific administrative prerequisite is required.

If your organization or group has questions, please contact the program coordinators directly:

Arno Kalbus: facilmanager.plant@lakeheadu.ca

Jaime Wild: admin.physical@lakeheadu.ca